LEGAL

Terms & Conditions

These terms apply to all chauffeur bookings made with Shoma Chauffeurs. Last updated 23 August 2026.

Booking essentials

The three rules that matter most

At least 6 hours' notice

Request every booking at least 6 hours before pickup — booking form, WhatsApp, email or phone.

Confirmed only by email

We check availability and send written confirmation by email. Until that email arrives, the booking is not confirmed.

Complaints by email

Send complaints by email to info@shoma.uk. We acknowledge within 3 working days.

The detail

Full terms

Tap any heading to read that clause. In these terms, "we", "us" and "our" mean Shoma Chauffeurs, and "you" means the person or company making the booking. By requesting a booking you accept these terms.

1. Making a booking

All bookings must be requested at least 6 hours before the required pickup time. Requests can be made through our online booking form, by WhatsApp, by email to info@shoma.uk, or by telephone on +44 7747 570037. Requests made with less than 6 hours' notice may be accepted at our discretion, subject to vehicle and chauffeur availability.

2. Confirmation of your booking

3. Information you provide

4. Prices and quotations

5. Payment

6. Waiting time

7. Amendments and cancellations

8. Vehicles and chauffeurs

9. Conduct in the vehicle

10. Child seats, luggage and animals

11. Delays and matters beyond our control

12. Liability

13. Complaints

14. Data protection

15. Changes to these terms

16. Governing law

Questions about these terms?

Email us at info@shoma.uk, or message us on WhatsApp and we will come back to you.

WhatsApp us Email info@shoma.uk