Three steps
How to book
Send your request
Use the booking form, WhatsApp, email or phone — at least 6 hours before pickup. Include the date, time, pickup address, destination, number of passengers and luggage.
We check availability
We review your request against our vehicles and chauffeurs, and come back to you quickly on whether we can cover it.
You get email confirmation
Your booking is confirmed only once we have sent you a written confirmation by email. Please check it and tell us straight away if anything is wrong.
Complaints
Something not right?
All complaints should be submitted by email to info@shoma.uk, with your booking reference and date of travel. We aim to acknowledge every complaint within 3 working days and to give a full response within 14 working days. Our full booking terms are set out in our Terms & Conditions.